Return & Exchange
Return & Exchange Policy
At AM Fragrances, we are committed to ensuring your satisfaction with every purchase. If you are not fully satisfied, our Return & Exchange Policy outlines the steps to address your concerns.
1. Eligibility for Returns
Returns are accepted within 7 days of receiving your order.
The product must be unused, in its original packaging, and in the same condition as received.
Customized products or items marked as non-refundable are not eligible for returns.
2. Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of delivery.
Provide clear photos of the damaged item and packaging for verification.
Upon verification, we will offer a replacement, exchange, or refund.
3. Non-Returnable Items
Used or opened products.
Customized orders or special requests.
Products purchased on clearance or promotional sales (unless defective).
4. Exchange Policy
Exchanges are allowed for eligible items within 7 days of receipt.
The replacement product must be of equal or greater value, and any price difference must be paid.
5. Return Process
1. Contact Us: Email us at amfragrances.official@gmail.com or call +92-3294000606 to initiate the return or exchange process.
2. Provide Details: Share your order number, reason for return, and photos if applicable.
3. Ship the Item: Once approved, send the item back to our address:
MAIN ALLAMA IQBAL ROAD, LAHORE
(Shipping costs for returns are the responsibility of the customer unless the item is damaged or defective.)
4. Refund or Exchange: Upon receiving and inspecting the returned item, we will process your refund or exchange within 7 business days.
6. Refund Policy
Refunds are issued via the original payment method.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
7. Contact Us
For questions or assistance with returns and exchanges, reach out to us:
Email: amfragrances.official@gmail.com
Phone: +92-3294000606
At AM Fragrances, your satisfaction is our priority. We aim to resolve any issues promptly and professionally to ensure a seamless experience.
At AM Fragrances, we are committed to ensuring your satisfaction with every purchase. If you are not fully satisfied, our Return & Exchange Policy outlines the steps to address your concerns.
1. Eligibility for Returns
Returns are accepted within 7 days of receiving your order.
The product must be unused, in its original packaging, and in the same condition as received.
Customized products or items marked as non-refundable are not eligible for returns.
2. Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of delivery.
Provide clear photos of the damaged item and packaging for verification.
Upon verification, we will offer a replacement, exchange, or refund.
3. Non-Returnable Items
Used or opened products.
Customized orders or special requests.
Products purchased on clearance or promotional sales (unless defective).
4. Exchange Policy
Exchanges are allowed for eligible items within 7 days of receipt.
The replacement product must be of equal or greater value, and any price difference must be paid.
5. Return Process
1. Contact Us: Email us at amfragrances.official@gmail.com or call +92-3294000606 to initiate the return or exchange process.
2. Provide Details: Share your order number, reason for return, and photos if applicable.
3. Ship the Item: Once approved, send the item back to our address:
MAIN ALLAMA IQBAL ROAD, LAHORE
(Shipping costs for returns are the responsibility of the customer unless the item is damaged or defective.)
4. Refund or Exchange: Upon receiving and inspecting the returned item, we will process your refund or exchange within 7 business days.
6. Refund Policy
Refunds are issued via the original payment method.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
7. Contact Us
For questions or assistance with returns and exchanges, reach out to us:
Email: amfragrances.official@gmail.com
Phone: +92-3294000606
At AM Fragrances, your satisfaction is our priority. We aim to resolve any issues promptly and professionally to ensure a seamless experience.